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Invitations

The Invitations page helps you manage all your guest invitations in one place. This guide explains how to use each part of this page.

Poppy Lammin avatar
Written by Poppy Lammin
Updated over 2 weeks ago

Invitations list


Using the title bar


The Title Bar at the top of the page contains buttons for creating and managing invitations:

  • To invite a guest: Click the "Create invitation" button and fill in their details

  • To upload multiple invitations: Click "Upload CSV" and follow the prompts

  • To customize which columns you see: Click the columns button, next to the "Create invitation" button, and check or uncheck boxes for information you want to show or hide

Tip: If you need to see specific information like email addresses or phone numbers, simply check those boxes in the columns menu.

Filtering and searching for invitations


To find specific invitations quickly:

  1. Use the date filters to view invitations for:

    • Today

    • Tomorrow

    • Next 7 days

    • All invites

    • Expired invites

  2. Type in the search box to find invitations by:

    • Guest name or subject line

    • Email address or phone number

    • Invitation status

    • Host name or information

    • Company name

  3. Use the site dropdown to show invitations for a specific location/s only

Tip: You can combine these filters. For example, search for a company name while viewing only tomorrow's invitations


Invitation statuses

The invitation list shows different statuses to help you track pre-registration progress:

  • Invitation Sent: The invitation has been sent to the visitor but they haven't completed pre-registration

  • Fast Track Ready: The visitor has successfully pre-registered by answering check-in questions before their arrival

Tip: If your site doesn't use pre-registration, you can hide this column by clicking then column control, and unchecking the status column.

Pre-registration (Fast Track 2.0) helps reduce check-in congestion by allowing visitors to complete check-in questions before arriving on site. Learn more in our Pre-registration Support Article.

Managing individual invitations


For each invitation in your list:

  1. To check in a guest: Click the "Check in now" button on their invitation

  2. To see more options: Click the menu icon (three dots) to view additional actions

  3. From this menu, you can:

    • Print their badge

    • Send them a message

    • Edit their details

    • Delete their invitation

Tip: You can also edit an invitation by simply clicking anywhere on its row in the list.


Managing multiple invitations

When you select one or more invitations:

  1. The action bar appears with options for selected invitations

  2. To print multiple badges: Click "Print" and choose your badge type

  3. To delete multiple invitations, click "Delete" (you will be asked to confirm)

Setting up invitation required mode

To restrict check-ins to invited guests only:

  1. Go to the Locations tab

  2. Click on the site you want to configure

  3. Select the Passes tab

  4. Scroll down to find the "Check-in requirements" section

  5. Look for the "Invitation required" option

  6. Select which types of visitors must have invitations to check in

  7. Click Save at the bottom of the page

When a guest of any selected visitor type attempts to check-in on site, Sine will check whether they have been invited to your site or not. If they haven’t, they’ll receive a rejection message:

Important: Guests can only check in when their invitation is active - they cannot check in before their scheduled arrival time unless an early check-in window has been configured.

Early check-in window

By default, Sine allows invited guests to check in up to 15 minutes before their scheduled invitation start time.

Site and team administrators can adjust this Early check-in window under their site settings, allowing anywhere between 15-60 minutes to better accommodate guest arrival patterns at your site. Learn how to configure early check-in windows.

Need Help?

Contact Sine Support.

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