Common Troubleshooting Solutions

View some common trouble shooting articles and find a fix.

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11 articles in this collection
Written by Mark, Joseph, Jamaica Parentila and 3 others

Manually adjusting the position of your geo-fence

If you are having trouble positioning your geo-fence to accurately cover your site, this may be the solution for you.

Written by Nick Rivett
Updated over a week ago

Data Usage - Cellular iPad

Written by Jamaica Parentila
Updated over a week ago

Networks

Sine System WiFi Network Requirements

Written by Faye
Updated over a week ago

Firewall Rules and Whitelisting

Written by Joseph
Updated over a week ago

Login & Password Reset

Password reset and login details

Written by Mark
Updated over a week ago

SinePoint Pro is not updating changes made in the web dashboard

Written by Mark
Updated over a week ago

Restarting SinePoint Pro on iPad with Guided Access Enabled

Occasionally, problems can occur which can be easily solved with a restart of the SinePoint Pro App on iPad.

Written by Joseph
Updated over a week ago

Network Connectivity Issues

Written by Joseph
Updated over a week ago

Create an Apple ID Without a Payment Method

Part of setting up the iPad to Sine Point Pro is to create, or use an existing, Apple ID.

Written by Mark
Updated over a week ago

Accessing your Activity Feed from Mobile

To access your Activity Feed from your mobile phone:

Written by Joseph
Updated over a week ago

Wall Mount Installation Guide

Wall mount your iPad stand.

Written by Tim Cameron
Updated over a week ago