Common Troubleshooting Solutions

View some common trouble shooting articles and find a fix.

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11 articles in this collection
Written by Mark, Joseph, Jamaica Parentila and 3 others

Manually adjusting the position of your geofence

If you are having trouble positioning your geofence to accurately cover your site, this may be the solution for you.

Written by Nick Rivett
Updated over a week ago

Data Usage - Cellular iPad

Written by Jamaica Parentila
Updated over a week ago

Networks

Sine System WiFi Network Requirements

Written by Faye
Updated over a week ago

Firewall Rules and Whitelisting

Written by Joseph
Updated over a week ago

Login & Password Reset

Password reset and login details

Written by Mark
Updated over a week ago

SinePoint Pro is not updating changes made in the web dashboard

Written by Mark
Updated over a week ago

Restarting SinePoint Pro on iPad with Guided Access Enabled

Occasionally, problems can occur which can be easily solved with a restart of the SinePoint Pro App on iPad.

Written by Joseph
Updated over a week ago

Network Connectivity Issues

Written by Joseph
Updated over a week ago

Create an Apple ID Without a Payment Method

Part of setting up the iPad to Sine Point Pro is to create, or use an existing, Apple ID.

Written by Mark
Updated over a week ago

Accessing your Activity Feed from Mobile

To access your Activity Feed from your mobile phone:

Written by Joseph
Updated over a week ago

Wall Mount Installation Guide

Wall mount your iPad stand.

Written by Tim Cameron
Updated over a week ago