Visitor and Contractor Management (Formerly Sine)

If you are having trouble positioning your geofence to accurately cover your site, this may be the solution for you.

Manually adjusting the position of your geofence

Data Usage - Cellular iPad

Networks

Firewall Rules and Whitelisting

Login & Password Reset

SinePoint Pro is not updating changes made in the web dashboard

Occasionally, problems can occur which can be easily solved with a restart of the SinePoint Pro App on iPad.

Restarting SinePoint Pro on iPad with Guided Access Enabled

Network Connectivity Issues

Part of setting up the iPad to Sine Point Pro is to create, or use an existing, Apple ID.

Create an Apple ID Without a Payment Method

To access your Activity Feed from your mobile phone:

Accessing your Activity Feed from Mobile

Wall Mount Installation Guide

This article provides instruction on how to report an error or bug on Sine Pro mobile app, SinePoint Pro app and on the Sine dashboard.

Reporting a bug or an error

Tim Cameron

Mark

Michael Jones

View some common trouble shooting articles and find a fix.

Common Troubleshooting Solutions

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